FAQs | Mercazone

FAQs

FAQs

How do I check the Status of my Order?

You can track your order status in real time by entering your order information on the Track Order page located at the footer of the site.
 
After an order has been placed, it is promptly sent to our fulfilment center where we will ship your item(s) within 3-5 business days. Below are expected delivery times based on your location.

What are your Shipping Times?

US Shipping Time Estimates

12-21 Days

International Shipping Time Estimates

20-30 Days

Do you Deliver Products Internationally?

Mercazone successfully ships many products worldwide each day. We have many happy customers in every corner of the globe.

How do I Place an Order?

Simply choose your style from the variant menu on the product page then click the “Buy It Now!” button and follow the simple steps to complete your order. We’ll prepare your order and send you a tracking number. 

How Secure is my Personal Information?

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Does Mercazone offers a Quality Guarantee on the Products it Sells?

If you don’t love your product, we’ll return your money back! All of our products are carefully inspected for quality to ensure that we give our customers only the very best.

Does Mercazone offers refunds?

If for any reason you are not comfortable with your product or the product it's damaged, or in the worst escenario the product never got to you. You can ask for a refund immediately within 30 days after you placed your order, and we will send you the money back.